Manager

Allocation of portfolio to vendor basis the past performance

trend and FOS availability, 

Creating adequate manpower capacity for the portfolio.

Review cases with FOS / TL and work assignment basis the disposition code.

Coordinating with agency resources and doing the call planning

for better resolution, ensuring appropriate support to the

agency on difficult cases.

Receipt book & Repo kits allocation and auditing periodically  Agency billing closure within 60 days of the work completed month.

Ensuring prior approvals in repo cases & helping the agency manage repo related issues.

Handling collection/repo related customer service issues/escalations.

Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.

BKT resolution with agency and FOs level need to be tracked

 Negotiation skills

 Managing Teams

 Relationship management

 Result oriented

 Multitasking